Award
Arkansas Department Of Transportation Ardot #RFP-20-001R
Software Vendors for IT Service Management System
Recipient
Not Specified
Awarded
July 28, 2020
Identifier
RFP-20-001R
The Arkansas Department of Transportation (ARDOT) awarded a contract to a qualified software vendor to build, implement, and maintain a cloud-hosted IT Service Desk Solution. The system serves as a single point of contact for all ARDOT end-users, integrating with existing systems such as Oracle ERP Cloud, Microsoft SharePoint, and Azure Active Directory. It supports incident management, service request management, change management, problem management, asset management, knowledge base tools, reporting, security, and project management. The contract emphasizes compliance with ITIL standards, security protocols, disaster recovery, customizable workflows, SLA management, and integration capabilities. The awarded vendor will provide onsite implementation, training, and ongoing support. The procurement was conducted by the Arkansas Department of Transportation, Equipment and Procurement Division and Information Technology Division, located in Pulaski County, Little Rock, Arkansas. The award is categorized under the state government sector, with UNSPSC code 81111500. Potential competitors for similar awards include companies specializing in IT service management software solutions.
Description
The Arkansas Department of Transportation (ARDOT) issued a Request for Proposals (RFP-20-001R) seeking qualified software vendors to build, implement, and maintain an IT Service Desk Solution. The solution aims to provide a single-point-of-contact for all ADOT end-users to simplify and streamline IT-related support, empower self-service options, and enhance information collaboration across ADOT. The solicitation was posted on March 25, 2020, with a response deadline of the same day, and was awarded on July 28, 2020.