# Pinellas County 24-1023-RFP

Help Desk Ticketing System

**Recipient:** Octilion LLC

**Award Amount:** $106,143.00
**Ceiling:** $106,143.00

**Awarded:** July 31, 2025

**Identifier:** 24-1023-RFP

Pinellas County awarded Octilion LLC a three-year contract to provide a help desk ticketing system and related services. The amended contract value is $106,143.

### Description

Three-year agreement for Help Desk Ticketing System services, including implementation, recurring annual maintenance, training, and Jira Premium Service Management. The contract's not-to-exceed amount was increased by amendments to $106,143.

[View original record](https://procurement.opengov.com/portal/pinellasfl/contracts/146939)