Award
County of Orange Opengov #MA05723010096
CRITICALL ONLINE ANNUAL SOFTWARE LICENSE AND SUPPORT
Recipient
BIDDLE CONSULTING GROUP INC
Award Amount
$6,125.00
Ceiling
$6,125.00
Awarded
August 11, 2022
Identifier
MA05723010096
The County of Orange awarded BIDDLE CONSULTING GROUP INC a contract for the annual license and support of Criticall online helpdesk or call center software. The contract was active from August 11, 2022, to August 10, 2025, with an obligated amount of $6,125. The project was managed by the Probation Department, located in Santa Ana, California. The contract included the procurement of helpdesk software, classified under code 43231501, and was overseen by Contracts and Purchasing Manager Senior Christina Kenoyer (christina.kenoyer@prob.ocgov.com, (714) 645-7006). The award was part of the county's procurement process, with potential competitors including companies specializing in call center and helpdesk software solutions.
Description
This contract was for the annual license and support of Criticall online software, awarded to BIDDLE CONSULTING GROUP INC by the County of Orange. The contract was active from August 11, 2022, to August 10, 2025, with an award amount of $6,125. The project falls under the category of helpdesk or call center software.