Orange County M00000116954

9891-320671 B88487 MSTATE-ORCL-USC Oracle RightNow Enterprise Dynamic Agent Desktop Cloud Service - Hosted Connected ...

Orange County, a county government in Florida, awarded a contract to DLT Solutions LLC for Oracle RightNow Cloud Services, including enterprise dynamic agent desktop, PCI certified cloud platform, desktop workflow, session pooling, and technical account management, with a total obligated amount of $70,350. The contract covers services from March 3, 2025, through March 2, 2026, and involves multiple line items with specified quantities and unit prices. The procurement was initiated on October 25, 2025, and the award is a single-transaction purchase for cloud services and support. The award includes detailed service descriptions, quantities, and pricing, with a focus on Oracle cloud solutions for the county.

Description

9891-320671 B88487 MSTATE-ORCL-USC Oracle RightNow Enterprise Dynamic Agent Desktop Cloud Service - Hosted Connected Seat Month PoP: 3/3/2025 through 3/2/2026; 9891-240427 B69332 MSTATE-ORCL-USC Oracle RightNow PCI Certified Cloud Platform Service - Customer Pricing based on 10% of net subscription fees for lines 1, 3, and 4 Quantity reflects 1 x 12 Months = 12 PoP: 3/3/2025 through 3/2/2026; 9891-239148 B68288 MSTATE-ORCL-USC Oracle RightNow Desktop Workflow Cloud Service - Hosted Connected Seat Month, Per Unit price PoP: 3/3/2025 through 3/2/2026; 9891-239298 B72237 MSTATE-ORCL-USC Oracle RightNow Universal Tier 1 Sessions Service Period Pool - 100 Sessions - Pooled Capacity, Per Unit Price PoP: 3/3/2025 through 3/2/2026; 9891-240533 B76703 MSTATE-ORCL-USC Oracle Technical Account Management for PCI Certification Serices - Fixed price Minimum Quantity reflects 1 x 12 Months = 12 PoP: 3/3/2025 through 3/2/2026 ---------------------------------------------------------------------------------- Quote: 5274374 Dated: 11/26/2024 Contact: Scott Phelan at 407-836-8597