Award
North Carolina eVP #65-RFP012425AMG
Contact Center as a Service (CCaaS) Solution
Recipient
AT&T Inc
Award Amount
$359,016.57
Ceiling
$359,016.57
Awarded
July 28, 2026
Identifier
65-RFP012425AMG
The University of North Carolina at Chapel Hill, through its Department of Information Technology Services (ITS), awarded AT&T Inc a contract for a comprehensive Contact Center as a Service (CCaaS) solution. The contract, valued at approximately $359,017, supports ITS Telecommunications and the ITS Service Desk, with plans to scale the solution for use by multiple university departments. The award is a direct procurement with no specified period of performance dates, and the solution is intended to be centrally supported and scalable. The procurement was managed by UNC - CHAPEL HILL.
Description
The University of North Carolina at Chapel Hill (the “University”), for its Department of Information Technology Services (ITS), is soliciting proposals from qualified vendors for a comprehensive Contact Center as a Service (CCaaS) solution to initially support ITS Telecommunications and the ITS Service Desk. Thereafter, ITS intends to offer the awarded CCaaS solution as an optional, centrally supported core service to University departments. Therefore, the solution should have the capability to scale over time to support multiple, distinct contact center configurations, each with unique requirements and administrative control. ITS will be the only customer of record to the awarded vendor.
Special Instructions: Electronic responses ONLY will be accepted