California Department of Health Care Services Mental Health Services Division PO-MH-26008411

Essential Call Center Agent Training Certification-15 slots, 3 hours each -- Date: To begin on or after May 1, 2026 -...

Description

Essential Call Center Agent Training Certification-15 slots, 3 hours each -- Date: To begin on or after May 1, 2026 -- Trainer: One qualified vendor to deliver online self-paced virtual trainings. Vendor will provide web link to identified participants via email to access self-pace trainings. -- Length: 1. Essential Call Center Agent Training Certification ? Three (3) hours 2. Powerful Contact Center Supervisor Certification Training ? Six (6) hours -- Location: Online Only. Content accessible to approved participants via a web link provided by vendor. -- Slots: All Participants will be identified and approved by DMH. 1. Essential Call Center Agent Training Certification - 15 slots for DMH Access Agents 2. Powerful Contact Center Supervisor Certification Training - 10 slots for DMH Access Supervisors *** Invoices must be submitted electronically to our Accounts Payable Team via e-mail at APSVPUInquiries@dmh.lacounty.gov. Submitted Invoices must represent only the items that have been delivered. Each invoice must be submitted individually along with any related attachments. Note: Please ensure that the PO# including the prefix letters are on each invoice. ***