Orange County M00000119351

Annual Maintenance Plan for Labworks, LLC, Assistance. Quote # 00003026 Quote Date: 08/27/2025 Part # LB-2017 LABWORK...

This purchase order from Orange County, a county government in Florida, awards LABWORKS LLC a contract for an annual support and maintenance plan for LABWORKS software, including updates, support services, and webinars, with a total obligated amount of $15,000. The contract covers support from December 1, 2025, to November 30, 2026, and was awarded on October 15, 2025. The vendor, LABWORKS LLC, will provide services including software updates, help desk support, remote sessions, and escalation access, with a primary contact being Kate Rogers, phone 407-836-1411.

Description

Annual Maintenance Plan for Labworks, LLC, Assistance. Quote # 00003026 Quote Date: 08/27/2025 Part # LB-2017 LABWORKS Assist Support Plan Renewal provides a fundamental level of support services for LABWORKS. The plan includes the following: License Software and Documentation Updates (excluding Bartender & Crystal Reports Software); 800 Support Number; Telephone Help Desk; Email Support; Remote Support Sessions; Escalation Process and access to LABWORKS webinars and workshops. (See comment section) LABWORKS System: Support Term: December 1, 2025 - November 30, 2026 Components: (1) PE Lambda 25 (September 2016) Bartender 3P Edition Division Contact: Kate Rogers Phone: 407-836-1411