County of Orange Opengov #MA04225011085

988 Hotline Services

The County of Orange Health Care Agency has awarded a contract to Didi Hirsch Psychiatric Service, doing business as Didi Hirsch Mental Health Services, for the provision of 988 Crisis Hotline Services. The contract covers the period from July 1, 2025, through June 30, 2026, with a total amount not to exceed $550,000. The services include operating a 24/7 toll-free suicide crisis hotline (1-800-273-TALK) for Orange County residents, providing crisis counseling, suicide prevention, and support services via phone, text, and online chat. The contractor is required to use the Suicide Rating Assessment Scale (SRAS) within a Safety Assessment Process for risk evaluation, collaborate with community programs, attend relevant committees, and coordinate with OCLinks for mobile crisis response. Performance goals include handling at least 15,000 calls and 10,000 unduplicated callers, with 100% follow-up attempts on eligible calls. Staffing includes clinical directors, crisis counselors, supervisors, and follow-up counselors. The contract mandates compliance with confidentiality, HIPAA, and other legal requirements, and stipulates monthly payments based on actual costs, not to exceed the total amount. The contract also includes provisions for audits, insurance, and legal compliance.

Description

Contract for provision of 988 Crisis Hotline Services between County of Orange and Didi Hirsch Psychiatric Service dba Didi Hirsch Mental Health Services for the period July 1, 2025 through June 30, 2026. The contract amount is $550,000, reimbursed on actual cost basis, paid monthly in arrears. Services are to be provided to residents of Orange County, California.

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