Internal Services Department, County of Los Angeles PO-IS-26008787

PUBLIC DEFENDER AUTOMATED CALL ROUTING SOLUTION - CUSTOM DEVELOPMENT OF FEATURES AND WORKFLOWS FOR AUTOMATED CALL ROU...

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PUBLIC DEFENDER AUTOMATED CALL ROUTING SOLUTION - CUSTOM DEVELOPMENT OF FEATURES AND WORKFLOWS FOR AUTOMATED CALL ROUTING AWS CONTACT CENTER SOLUTION BY NTT. (SPRINT 6-12) EMS: PHASE 1 B PER PROPOSAL: PUBLIC DEFENDER DATE: 03/18/2025 ************************************************************ DEPARTMENT CONTACT: ERICK CERNA (562) 417-7429 ECERNA@ISD.LACOUNTY.GOV MARCO CARRILLO BUCIO (323) 607-1169 MCARRILLOBUCIO@ISD.LACOUNTY.GOV ************************************************************ VENDOR CONTACT: PRIMARY: AM.ACCOUNTSPAYABLE@GLOBAL.NTT SUE NORRIS SUE.NORRIS@GLOBAL.NTT DARRELL MONETTE DARRELL.MONETTE@GLOBAL.NTT ************************************************************ PRIOR: TESMA WO TB134 - PHASE 1A ************************************************************ THIS PURCHASE ORDER IS INTENDED TO REPLACE RQN-IS-25032389 / PO-IS-25007936. PER THE VENDOR?S REQUEST, VENDOR CODE 137033 NEEDS TO BE REPLACED WITH VENDOR CODE 135344. PO-IS-25007936 WILL BE CANCELLED AND REPLACED BY THIS PURCHASE ORDER.