Award
Multnomah County Health Department RFP-1-2023
Primary Care Patient Experience Surveys
Recipient
Crossroads Group Inc.
Award Amount
$50,000.00
Ceiling
$50,000.00
Awarded
August 11, 2022
Identifier
RFP-1-2023
The Multnomah County Health Department (MCHD) Integrated Clinical Services (ICS) has awarded a contract to Crossroads Group Inc. for professional patient survey sampling, tabulation, and reporting services. The services include conducting approximately 700 patient experience surveys per quarter via live-person telephonic interviews in multiple languages, covering primary care, dental, pharmacy, and behavioral health services. The contract specifies quarterly reporting, with options to expand to additional health center services. The contract is for an initial period of one year with up to four renewal options, not exceeding five years total, and an obligated amount of $50,000. The contract requires adherence to HIPAA, secure data exchange, and participation from minority, women, and emerging small businesses.
Description
The Multnomah County Health Department (MCHD) Integrated Clinical Services (ICS) is seeking a Supplier for the Provision of Professional Patient Survey Sampling, Tabulation, and Reporting Services. The project is awarded to the highest scoring proposer whose proposal is most advantageous to the County based on evaluation factors. The awarded contract is for conducting patient experience surveys using live-person telephonic interview methodology, with quarterly reporting and options to expand to additional County Community Health Center services.