California Department of Parks and Recreation PO-PK-26007560

1-year subscription and support for Volunteer Management Software for California Department of Parks and Recreation

The California Department of Parks and Recreation has awarded a purchase order (PO-PK-26007560) to COQUINA LABS INC. for a comprehensive Volunteer Management System subscription and related services for 1 year. The contract includes: a subscription for 100 users comprising 5 Super Admin Licenses, 95 Admin Licenses, and up to 5,000 Volunteer Licenses with all core features (SKU VMS-LACOUNTY-2025); maintenance and technical support offering live support, priority response, and unlimited communication (SKU VMS-SUPPORT-2025); a one-time implementation service integrating email/SMS texting (500,000 texts per year), Single Sign-On setup, project management, and data migration assistance (SKU VMS-IMPL-2025); and initial training including virtual/in-person sessions and a train-the-trainer certification for 100 users (SKU VMS-TRAIN-2025). The software and services are branded by Concourse. Unique contract requirements include priority 1 response times within 4 hours and premium training and support packages. Key contacts from the Department of Parks & Recreation are Jessica Lopez (email: JLOPEZ4@PARKS.LACOUNTY.GOV) and Terence Davis (phone: (626) 681-3030, email: TADAVIS@PARKS.LACOUNTY.GOV), with Concourse contact available at sales@concoursetechnology.com.

Description

SUBSCRIPTION FOR VOLUNTEER MANAGEMENT SOFTWARE FOR 1 YEAR FOR 100 USERS Includes: 5 Super Admin Licenses, 95 Admin Licenses, Up to 5,000 Volunteer Licenses, All core VMS features per Specifications-26200441, Hosting costs, Updates and upgrades Brand: Concourse Product: Volunteer Management System SKU/Part#: VMS-LACOUNTY-2025; MAINTENANCE & TECHNICAL SUPPORT Includes: Live support (8am-5pm PT, Mon-Fri), Priority 1 response within 4 hours, Priority 1 remedy/plan within 24 hours, Standard issues response within2 business days, Unlimited email/phone support Brand: Concourse Product: VMS Support Package SKU/Part#: VMS-SUPPORT-2025; ONE TIME IMPLEMENTATION COST EMAIL/SMS TEXTING FOR 500,000 TEXTS / YEAR SSO SET-UP PROJECT MANAGEMENT & ACCEPTANCE TESTING ONE TIME FEE Includes: Email/SMS Texting for 500,000 texts/year, SSO Set-up (County Active Directory), Project Management & Acceptance Testing, System configuration and setup, Data migration assistance Brand: Concourse Product: VMS Implementation Services SKU/Part#: VMS-IMPL-2025; INITIAL TRAINING FOR 100 USERS + TRAIN-THE-TRAINER CERTIFICATION Includes: 10 hours of virtual/in-person training, Super Administrator training, Administrator training sessions, Train-the-trainer certification, How-to documentation and tutorial videos Brand: Concourse Product: VMS Training Package SKU/Part#: VMS-TRAIN-2025 DEPARTMENT OF PARKS & RECREATION CONTACTS: JESSICA LOPEZ JLOPEZ4@PARKS.LACOUNTY.GOV TERENCE DAVIS (626) 681-3030 TADAVIS@PARKS.LACOUNTY.GOV CONCOURSE CONTACT: (646) 305-9964 SALES@CONCOURSETECH.COM