Orange County M00000118789

Service period August 6, 2025 to August 5, 2026 Language translation services 24 hours a day, 7 days a week, for hand...

The Orange County county_government in Florida issued a contract to Language Line Services Inc DBA for language translation services to support emergency 911 calls across multiple Public Safety Answering Points (PSAPs) in Orange County, with a service period from August 6, 2025, to August 5, 2026. The contract involves numerous line items for translation in Spanish and other languages, covering various municipal and county agencies including Apopka, GOAA, Orange County Fire Rescue, Sheriff's Office, Orlando Fire Department, Orlando Police Department, University of Central Florida Police, Winter Garden, Winter Park, and others. The total obligated amount is approximately $134,071.30. The award was made on December 16, 2025, and the procurement was authorized under Florida Contract 90121702-25-ACS. The vendor, Language Line Services Inc DBA, is a major provider of language translation services, and the award covers a broad scope of emergency communication support across multiple agencies.

Description

Service period August 6, 2025 to August 5, 2026 Language translation services 24 hours a day, 7 days a week, for handling emergency 911 calls in any needed language on behalf of all Public Safety Answering Points (PSAP) located in Orange County. An allowable expenditure per 365.172(10). City of Apopka - PSAP Spanish; City of Apopka - PSAP All other languages; GOAA - PSAP Spanish; GOAA - PSAP All other languages; Orange County Fire Rescue - PSAP Spanish; OCFR - PSAP All other languages; Orange County Sheriff's Office - PSAP Spanish; OCSO - PSAP All other languages; Orlando Fire Department - PSAP Spanish; OFD - PSAP All other languages; Orlando Police Department - PSAP Spanish; OPD - PSAP All other languages; University of Central FL Police Department - PSAP Spanish; UCF - PSAP All other languages; Winter Garden Police Department - PSAP Spanish; WG PD- PSAP All other languages; Winter Park Police Department - PSAP Spanish; WP PD - PSAP All other languages --------------------------------------------------------------------------------- Quote dated 07/29/2025 Contact: Taunya Harris (407) 836-9690 --------------------------------------------------------------------------------- State of Florida Contract 90121702-25-ACS; Apopka PSAP Spanish; Apopka PSAP all other languages; GOAA PSAP Spanish; GOAA PSAP All other languages; Orange County Fire Rescue PSAP Spanish; OCFR All other languages; Orange County Sherriff's Office - PSAP Spanish; OFD - PSAP ALL other languages; UCF - PSAP ALL other languages; WG PD - PSAP ALL other languages; WP PD - PSAP ALL other languages 12/17/2025: CO to add new lines 19-36 and decrease lines 1-18 in order to correct subunits for each PSAP. New PO total amount $134,071.30 Authorized by Viviana Sandoval