Award
Florida Department of Management Services 26-83111500-RFP
Contact Center Services
Recipient
Not Specified
Awarded
July 21, 2026
Identifier
26-83111500-RFP
The Florida Department of Management Services (DMS) awarded a contract for various communication and call center related services, including helpdesk software, contact center software, telephone communications, directory assistance, toll-free inbound service, interactive voice response, and internet services. The procurement involved multiple NAICS codes such as 43231501, 43232903, 83111500, 83111501, 83111502, 83111505, 83111507, 83111508, 83111510, and 83121703. The solicitation was posted and closed on July 21, 2026, with an addendum revising the timeline. The buyer is the Department of Management Services, and the awardee is not specified. The primary contact is Evan McLaughlin, reachable at (850) 815-9138 and evan.mclaughlin@dms.fl.gov. The award pertains to the state of Florida, with the jurisdiction code 'US-FL'. The award includes a detailed timeline of events, from posting to contract start, with the official award date being July 28, 2026. The procurement process involved multiple steps, including questions, proposal submissions, evaluations, and notices of intent to award.
Description
Request for Proposals (RFP) No: 26-83111500-RFP issued by the Department of Management Services (DMS) for various communication and call center related services. The solicitation includes helpdesk or call center software, contact center software, local and long distance telephone communications, directory assistance services, toll free inbound telephone service, interactive voice response service, and internet related services. The solicitation was posted and closed on July 21, 2026, with an addendum revising the timeline of events.