Orange County M00000119847

SMS customer support for inspections and virtual inspections. Subscription Contact Person: Aneta Duhigg Phone: 407-83...

Orange County, a county government in Florida, awarded a single-transaction purchase order to Twilio Inc. on January 28, 2026, for a total amount of $17,644.80. The contract includes various communication services such as SMS customer support for inspections and virtual inspections, toll-free phone numbers, messaging, phone calls, text-to-speech, MMS messages, and related fees. The purchase order covers multiple line items with specified quantities and unit prices, and includes contract modifications to adjust quantities and add lines. The award was authorized by Michelle Fort. The procurement involves services from Twilio Inc., a vendor with NAICS code 541512 (Computer Systems Design Services).

Description

SMS customer support for inspections and virtual inspections. Subscription Contact Person: Aneta Duhigg Phone: 407-836-5873 Monthly Premium Support; Toll Free Phone Number charge (average price); Taxes total (Connectivity tax\ Internet-based services tax); Toll Free Inbound \ Outbound SMS Fee; Toll Free Inbound \ Outbound SMS - Carrier Fee; Toll Free Inbound MMS/Programmable Messaging Fee; Toll Free Outbound MMS/Programmable Massaging Fee; Toll Free Inbound \ Outbound MMS - Carrier Fee; Non-Geographic 12/15/2025 CO issued to line 3 decrease quantity, 4 - 7 correct unit cost and add line 9. PO total $19,044.80. Authorized by Michelle Fort.; Programmable Messaging; Phone Calls; Text to Speech; MMS Messages 1/28/2026 C/O# 2 issued to lines 4 - 8 decrease quantities. Add lines 10-13. PO Total $17,644.80. Authorized by Michelle Fort.