Award
Fresno Unified School District cf9aba26-caeb-41c6-b462-f5b5a91fb1cc
K-12 Education Customer Experience & Service Platform
Recipient
K12 Insight
Awarded
October 27, 2023
Identifier
cf9aba26-caeb-41c6-b462-f5b5a91fb1cc
K12 Insight was awarded a contract by Fresno Unified School District to provide a comprehensive customer service and communication platform tailored for K-12 education, featuring multilingual support and staff training.
Description
Fresno Unified School District awarded a contract to K12 Insight to provide a customer service and communication tool to simplify district communications and improve responses to stakeholder feedback. The tool includes 24/7 accessibility, a chatbot designed for K-12 districts, translation tools for up to 13 languages, data collection, and reporting analytics. The award also includes full-day customer service training for district staff.