Bowie 5647_Enterprise_Phone_System_Replacement

Enterprise Phone System Replacement

The City of Bowie, Maryland, acting through its City Council, is the government buyer for this award. The contract was awarded to Brave Federal Technologies, LLC, selected as the most responsive and responsible vendor among two proposals received. The award is for the replacement of the City's enterprise telephone system. The contract amount is $495,777.81, which is within the $579,000 appropriated in the FY26 equipment acquisition fund. The award includes a comprehensive enterprise phone system replacement solution that provides a resilient survivability architecture for critical communications, a network readiness assessment to reduce implementation risks, and enhanced operational and support capabilities to improve service reliability for departmental users and public safety operations. The solution supports the City's long-term technology strategy, reduces operational vulnerabilities, and positions the City for scalable and secure communications services in the future. The evaluation criteria included technical compliance, public safety and contact center capabilities, experience, migration approach, implementation and pricing, support and maintenance model, and qualifications. The other vendor was ConvergeOne, Inc. The contract is notable for its focus on emergency communication continuity and infrastructure protection. The place of performance is the City of Bowie, Maryland.

Description

The City of Bowie is soliciting proposals for the replacement of its existing on-premises Avaya enterprise telephony system with a Cisco-based, cloud-first enterprise calling solution with hybrid survivability. The solution must support approximately 263 users across at least eleven City facilities, including a 24x7 Police Department non-emergency call center, enabling flexible endpoint usage, simplified administration, strong security, and long-term architectural flexibility.

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