Award
Colorado VSS #RFP-KABA-2022000064-5
On-Call Third-Party Call Center Providers
Recipient
Navient Corporation and Conversion Calls LLC
Awarded
December 02, 2021
Identifier
RFP-KABA-2022000064-5
The government agency Huynh awarded a contract to Navient Corporation and Conversion Calls LLC for providing on-call third-party call center services in Denver, Colorado. The project involves delivering call center support, with the award managed through the procurement portal. The location of the award is in Denver, Colorado, USA. The contract includes services related to call center operations, with the procurement managed by Huynh. The contact person for the procurement is Renee Kennedy, reachable at remeerita.kennedy@state.co.us. The award falls under the procurement, contracting, and purchasing category, with classification codes 21 (NAICS), 96258 (NIGP), and unspecified UNSPSC. The project was posted on September 15, 2021, with responses due by October 7, 2021, and was awarded on December 2, 2021. Likely competitors for similar awards include companies specializing in call center services such as Teleperformance, Conduent, and Sitel.
Description
Contract for providing on-call third-party call center services in Denver, Colorado. The project was awarded to Navient Corporation and Conversion Calls LLC.