Orange County M00000118556

Zamok Suite Basic Software- PN: SW-ZS-200 Package- yearly Subscription. - Begins at ship date. - Basic Zamok- lock do...

Orange County, a county government in Florida, awarded a contract to H32 DESIGN & DEVELOPMENT LLC DBA for Zamok Suite Basic Software subscription, AK support, and visitor management hosting services. The purchase includes two yearly subscriptions for kiosk software at $873 each, two support packages at $336 each, and a visitor management hosting service at $696, totaling $3,114. The contract covers multiple kiosk locations, with services beginning July 24, 2025, and ending July 23, 2026. The award emphasizes software support, kiosk management, and hosting services, with specific contact details for technical support. The procurement is a single-transaction order with no multi-year or blanket arrangement indicated.

Description

Zamok Suite Basic Software- PN: SW-ZS-200 Package- yearly Subscription. - Begins at ship date. - Basic Zamok- lock down the kiosk to homepage template or a website, cloud management, screen saver, touchscreen keyboard, print, handicapped button and standard updates. Quote #: EST2025-094 Quote dated: 5/29/25 Service period: July 24, 2025- July 23, 2026 Contact: Brian Faison: 407-836-0918; AK Support-PN: #AK-SS-100 A yearly cost per Kiosk. - AK support includes phone support M-F 9am- 5pm EST from vendor in house technicians, with assistance of software to remote in and support the kiosk. Kiosk must have stable internet connection & network access to receive support. AK- does not support third party systems, software or dependencies including internet service or network issues. This does not include training or set-up of kiosk. ** A $90.00 activation fee will be applied to total amount due on subscriptions that are not renewed before they expire. ** Renewal** of Software & Support Services for Free Standing Kiosks. ** For troubleshooting Kiosk issues with a paid support specialist call (603) 865-1000 option 2. Our knowledge base can be accessed at anytime at (https://advancedkiosks.com/knowledgebase) For common troubleshooting and other kiosk related problem solutions submit email to: technical@advancedkiosks.com. Please provide your kiosk serial number, name of company, phone number, email address and description of issue. Kiosks Locations: Serial # 323318 (2100 E. Michigan St.) & Serial #323317 (7149 W Colonia Dr.(MCC). 9/15/2025 CO issued to CL#2 correct accounting line. Authorized by Michelle Fort.; Visitor Management Yearly Hosting service covers multiple locations.