Kitsap County PO-2025-02653

Retainer Agreement Project Services. RSI maintains an experienced staff of engineers with knowledge spanning multiple...

Kitsap County, a county government in Washington, awarded a $20,000 contract to Right! Systems Inc for retainer agreement project services, including engineering support, scheduled support, and emergency support services, with the award date of March 25, 2025. The contract covers services provided by RSI's staff of engineers, with specific mention of support from their Help Desk in Lacey, Washington. The procurement was a single-transaction order with a fixed amount, and the award was based on a support services contract. The award involves multiple service offerings such as project engineering, scheduled technical support, and emergency response, billed at 1.5x rate for emergency services.

Description

Retainer Agreement Project Services. RSI maintains an experienced staff of engineers with knowledge spanning multiple technologies and disciplines. Any statements of work generated by RSI for project services can be paid for with the active funds on this retainer agreement. Support Services. RSI offers Time & Material support, on a scheduled basis, for Tier 1 technicians from our Help Desk in Lacey, Washington, and our Project Engineers, with a four (4) hour minimum. Scheduling is subject to availability. Emergency Support Services. RSI engineering can assist in a break/fix capacity for partial or full work stoppages, subject to availability, and billed at 1.5x normal support service rate. Calling 800-571-1717 or emailing