Award
Definitive Contract #75FCMC22C0038
Contact Center Operations Award by Department of Health and Human Services
Buyer
Centers for Medicare and Medicaid Services
Award Amount
$2,793,630,348.00
Ceiling
$6,436,264,456.00
Period of Performance
Aug 31, 2022 – Sep 10, 2026
Identifier
75FCMC22C0038
NAICS
561422
This definitive contract awarded by the Department of Health and Human Services (HHS) to MAXIMUS Federal Services, Inc. involves a promising customer service initiative focusing on contact center operations for Medicare and the Health Insurance Marketplace, with a total current value of $1,403,497,835.00. The contract utilizes a cost-plus award fee pricing model and has a potential total value of $6,503,429,432.00. The agency significant for managing communications for approximately 64.5 million Medicare beneficiaries and 16.3 million insured through the Federal Marketplace. Recipient MAXIMUS Federal Services, Inc. is classified as an 'Other Than Small Business' and has engaged sub-awardees such as SMK Business Center, LLC and North End Teleservices, LLC to further deliver on this critical scope of work, including training and managing contact center representatives. This contract has undergone full and open competition without a set-aside. The timeline indicates a performance period extending from August 31, 2022, to September 10, 2031, highlighting the importance of consistent service execution over this duration.
Description
CONTACT CENTER OPERATIONS