Award
BPA Call #61320626F2039
BPA Call Awarded to Sapient for CMS AI Chatbot Development
Buyer
Consumer Product Safety Commission
Award Amount
$484,133.76
Ceiling
$484,133.76
Awarded
September 30, 2026
Period of Performance
Sep 30, 2026 – Sep 29, 2027
Identifier
61320626F2039
NAICS
541511
This award represents a BPA call contract issued to Sapient Government Services, Inc. for the development and implementation of a Case Management System (CMS) AI Chatbot. Sapient, a specialized technology services provider engaged in government systems modernization, has been tasked with enhancing the CPSC's case management capabilities through advanced AI chatbot technology. The contract is a continuation of Sapient's substantial work under the existing Blanket Purchase Agreement focused on modernizing CPSC legacy systems, highlighting the ongoing commitment to improving agency operations and public safety infrastructure. The BPA call covers a one-year period, during which Sapient will deliver the AI chatbot system as a key modernization tool, supporting improved case handling efficiency. Awarded under the umbrella of a larger BPA through competitive bidding, this call expands on a significant multi-million dollar modernization program initiated in 2022. The place of performance is Arlington, VA, indicating close collaboration with agency stakeholders.
Description
CASE MANAGEMENT SYSTEM (CMS) AI CHATBOT