Delivery Order #45310026F0155

Technology Support Delivery Order for National Contact Center Cloud Telephony

This award is a delivery order contract under an existing Federal Supply Schedule (FSS) agreement, granted to Systems Integration, Inc., a U.S.-based company providing integrated IT solutions. The contract focuses on technology support services for a National Contact Center's cloud-hosted telephony system, ensuring reliable and efficient communication capabilities critical to agency operations. The scope includes providing specialized telephony technology support tailored to enhance the cloud communications infrastructure. The award underlines the agency's commitment to modernizing contact center operations with scalable and secure telephony solutions. This delivery order continues the long-term partnership under the parent FSS contract, which reflects a history of competitive and transparent procurement leading to sustained service delivery. The contract was most likely awarded through the existing schedule vehicle rather than a separate competitive process for this specific order. The performance period extends over one year with a potential option to continue for up to five years, enabling consistent support and technology updates for the contact center.

Description

TECHNOLOGY SUPPORT FOR A NATIONAL CONTACT CENTER CLOUD HOSTED TELEPHONY (CCAAS) SOLICITATION NO. 45310026Q0082 REQUISITION NO. ITCSMD260023

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