Delivery Order #28321326FDX030180

Research Participant Recruiting Services for SSA Usability Studies

This award is a delivery order contract for recruiting research participants to support the Social Security Administration's (SSA) usability research efforts. The recipient, EurekaFacts LLC, a specialized U.S.-owned small business experienced in procurement and research services, will solicit and recruit members of the general U.S. population for SSA's digital customer solutions usability studies. This contract is significant for the SSA as it helps enhance user experience through informed research, ultimately improving public service delivery. The scope includes participant recruitment activities tailored to assist SSA's CIO Digital Customer Solutions team in conducting thorough usability research. The award was made under a competitive federally supplied schedule contract vehicle managed by the General Services Administration (GSA), leveraging EurekaFacts' Federal Supply Schedule contract, which supports a diverse range of federal services. The contract term spans one year with the possibility of extension up to nearly six years, reflecting a long-term commitment to continuous usability improvement. No key subcontractors were reported for this specific delivery order, and the original solicitation details were not provided.

Description

SSA USER EXPERIENCE GROUP SEEKS RESEARCH PARTICIPANT RECRUITING SERVICES FROM A QUALIFIED CONTRACTOR TO SOLICIT AND RECRUIT MEMBERS OF THE GENERAL U.S. POPULATION TO SUPPORT SSAS USABILITY RESEARCH EFFORTS CONDUCTED BY THE CIO DIGITAL CUSTOMER SOLUTI

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