Award
Delivery Order #2032H523F00790
IRS Contract Award: $17,208,579 for Contact Center Operations Support
Buyer
Internal Revenue Service
Award Amount
$7,476,766.39
Ceiling
$13,713,715.24
Period of Performance
Sep 30, 2023 – Sep 29, 2025
Identifier
2032H523F00790
NAICS
541330
This definitive contract, awarded by the Department of the Treasury (DOT), is a firm-fixed-price delivery order to Corner Alliance Incorporated, a small business specializing in operational support and consulting services. The Internal Revenue Service (IRS) seeks contractor assistance to establish strategic metrics for managing their contact center infrastructure, conduct market research, and perform independent verification and validations (IV&Vs) of technology demonstrators. The total potential value of the award is $17,208,579.75, with an initial funding value of $2,857,978.54. The contract allows for a performance period starting September 30, 2023, and ending September 29, 2024, with a potential extension through September 29, 2028. Awarded under full and open competition after exclusion of sources, this contract is significant in enhancing the IRS's operational efficiency and effectiveness in customer service. There are no set-aside designations or subcontractors associated with this award, as well as no mention of previous contracts.
Description
THE INTERNAL REVENUE SERVICE (IRS) IS SEEKING CONTRACTOR SUPPORT TO DEFINE STRATEGIC METRICS FOR MANAGING OPERATIONS OF ITS CONTACT CENTER INFRASTRUCTURE; PERFORM MARKET RESEARCH AND INDEPENDENT VERIFICATION AND VALIDATIONS (IV&VS); TECHNOLOGY DEMONS