Delivery Order #140D0426F1124

Delivery Order for ServiceNow Help Desk Support to Enhance Operational Efficiency

This contract award is a delivery order under an existing multi-year indefinite delivery vehicle (IDV) held by ASO International Group Inc., a company specializing in operational support services that enhance organizational efficiency and customer experience. The award specifically procures services for the EO 14398 FMD ServiceNow Help Desk Ticket System, targeting improved help desk operations and issue resolution support. This delivery order is part of the broader mission support program focused on operational efficiencies, representing a continuation and expansion of ASO International Group's role in delivering critical mission support services. The work includes providing help desk ticketing system support, ensuring timely and effective management of service requests. The contract was competitively awarded under the parent IDV, emphasizing the importance of maintaining high-quality support solutions. The performance period for this order spans a few months from late 2026 to early 2027, aligning with the ongoing support timeline of the parent agreement. This award, although smaller in scale compared to the parent contract, is significant for sustaining and enhancing the operational capabilities of the agency's help desk functions.

Description

EO 14398 FMD SERVICENOW HELP DESK TICKET SYSTEM

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