County of Orange Opengov #MA04223011536

HEALTH MESSENGER MAINTENANCE - REQ 1563432

The County of Orange, through its Health Care Agency located in Santa Ana, California, awarded a contract (MA-042-23011536) to Teletask Inc., based in Fair Oaks, California, for Health Messenger Services. The contract is a firm fixed fee agreement with a total value of $12,800, covering an initial two-year term from June 16, 2023, to June 15, 2025, with options to renew for up to three additional years. Teletask Inc. will provide a web-based appointment reminder service, including unlimited text, voice, and email messaging capabilities for Family Health Clinics and Mental Health and Recovery Services programs, supporting approximately 12 users for Family Health and 40 users for Behavioral Health Services. The service includes message creation, modification, scheduling, real-time status tracking, user management, client profile editing, and secure file transfer protocol (SFTP) access for data import/export. The contract stipulates compliance with HIPAA privacy and security regulations, detailed insurance coverage, confidentiality obligations, and adherence to County of Orange IT policies and security standards. The place of performance is primarily at County Health Care Agency facilities in Santa Ana, CA, with services delivered via Teletask's web-based platform.

Description

Contract MA04223011536 between County of Orange and Teletask Inc. for Health Messenger Services. The contract term is from June 16, 2023 to June 15, 2025, renewable for 3 years, with a total contract amount of $12,800. The contract is a firm fixed fee agreement for providing health messenger services as detailed in the scope of work. The contract includes attachments such as scope of work, compensation, business associate contract, privacy and security contracts, and security requirements. The contract is governed by California law and the venue is Orange County, CA.

View original record