Orange County M00000120088

Extended Service Agreement Service Period: November 17, 2025 - September 30, 2026 Scope of Services Services Included...

The Orange County county_government in Florida awarded a contract to Daktronics Inc for an extended service agreement covering remote customer care, technical support, and parts coverage for Daktronics display systems. The contract, valued at $30,405, spans from November 17, 2025, to September 30, 2026, and includes support for online resources, remote technical assistance, and replacement parts processing. The award was made on December 15, 2025, as a single-transaction purchase.

Description

Extended Service Agreement Service Period: November 17, 2025 - September 30, 2026 Scope of Services Services Included: Customer Care Level 1 Daktronics Remote Services include: 1. Access to online resources including Knowledge Base Articles and the MySupport portal, available 24/7/365. 2. Support for both technical and non-technical requests, accessible 24/7/365. 3. Fastest available response times for remote technical and coordination support. Purchaser Responsibilities: 1. Maintain accurate contact information in the MySupport portal to ensure timely and effective support from Daktronics. 2. Provide a secure internet connection to effectively utilize Daktronics' remote support services. 3. Maintain the following: 1. Site conditions within the specified environmental range for system devices. 2. Routine maintenance of external cooling systems (e.g., filters, fans, air conditioning) for displays. 3. Antivirus software on all control devices connected to Daktronics equipment. See Daktronics Knowledge Base for list of supported software: DD2079868. Daktronics Parts Daktronics Parts Coverage which includes: 1. Daktronics Parts Processing. Includes replacement parts, repair and return parts, and exchange parts for Daktronics manufactured products. 1. See Estimated Processing Times for Service Parts (DD1428254) for estimated lead and delivery times. 2. Stocked replacement and exchange parts shipped within 1 business day. 1. Expedited same day shipment available of stocked replace