Award
South Carolina Department of Administration 4400030156
VOIP, CALL CENTER, AND IVR SERVICES
Recipient
SEGRA
Award Amount
$10,000,000.00
Ceiling
$10,000,000.00
Awarded
September 30, 2022
Identifier
4400030156
The State of South Carolina Department of Administration Purchasing Office awarded a contract to SEGRA for VOIP, Call Center, and IVR telecommunication services. The contract, with number 4400030156, has a total potential value of $10,000,000 and spans from October 1, 2022, to September 30, 2029. The award was made statewide within South Carolina, specifically in Richland County, with the city of Columbia as the location. The procurement officer overseeing this award is Matthew Hall. The contract requires certificates of insurance prior to service commencement and covers telecommunication services including VOIP, call center, and IVR solutions. The vendor, SEGRA, is based in Cincinnati, Ohio, and can be contacted via email at lesa.caldwell@segrafiber.com. Likely competitors for similar awards include companies involved in telecommunication services such as AT&T, Verizon, and CenturyLink.
Description
Contract for VOIP, Call Center, and IVR services.