Raleigh 2600010220

IT-ServiceNow Renewal 3/30/26-3/29/27 Q#55051344, Contract Pricing: NC State IT Contract# 54-JC-11422631; CMO-Service...

The City of Raleigh, a municipality government in North Carolina, awarded a contract to CARAHSOFT TECHNOLOGY CORP for a comprehensive renewal of ServiceNow software and related services, covering multiple departments including enterprise applications, utilities, emergency communications, police, transportation, and others. The contract, valued at approximately $797,458, spans from March 30, 2026, to March 29, 2027, and includes renewal of various ServiceNow modules such as IT service management, communications, HR, finance, and transportation. The award was made on March 26, 2026, under the NC State IT Contract #54-JC-11422631, with multiple line items representing different service modules and departments. The primary vendor is CARAHSOFT TECHNOLOGY CORP, and the award involves extensive renewal of existing ServiceNow licenses and services across city departments.

Description

IT-ServiceNow Renewal 3/30/26-3/29/27 Q#55051344, Contract Pricing: NC State IT Contract# 54-JC-11422631; CMO-ServiceNow Renewal; PU 5210-ServiceNow Renewal; PU 5245-ServiceNow Renewal; ECC ServiceNow Renewal; PlanDev-ServiceNow Renewal; Police-ServiceNow Renewal; RCC-ServiceNow Renewal; SWS-ServiceNow Renewal; Communications-ServiceNow Renewal; Eng Services-ServiceNow Renewal; FIN 1640-ServiceNow Renewal; FIN 1650-ServiceNow Renewal; FIN 1680-ServiceNow Renewal; Fire-ServiceNow Renewal; HR-ServiceNow Renewal; PRCR-ServiceNow Renewal; TRANSP 7410-ServiceNow Renewal; TRANSP 7460-ServiceNow Renewal; End User Contacts: Bryce Clodfelter bryce.clodfelter@raleighnc.gov 919-996-5478 & Chris King chris.king@raleighnc.gov 919-996-3599