Los Angeles County Department of Children and Family Services PO-CH-26000060

Los Angeles County Department of Children and Family Services procures inbound and outbound voice and SMS communication services from Voicecast Systems, Inc.

The Los Angeles County Department of Children and Family Services, a county agency in California, awarded a purchase order (PO-CH-26000060) to Voicecast Systems, Inc. for various communication services. The purchased products and services include inbound voice calls billed per minute, outbound voice call recordings billed per minute, inbound SMS messaging responses billed per local SMS, outbound SMS messaging records billed per local SMS, and SMS longcodes. The quantities include 8,690 inbound voice call minutes, 637,424 outbound voice call minutes, 17,374 inbound SMS messages, 678,370 outbound SMS messages, and 5 SMS longcodes. These purchases start on July 1, 2025, and end on June 30, 2026, referencing master agreement MA-IS-2540231 between the County of Los Angeles and Intouch Connections operating as Voicecast Systems. Key vendor contacts listed are Kevin Saedi, Jane Saedi, and Nate Esparza, with the department contacts being Pei (Pearl) Liu and Sandy Lopez. The procurement includes specific terms and pricing according to the master agreement and references a prior purchase order PO-CH-25005106-1.

Description

PHONE CALLS: INBOUND MINUTES VOICE INBOUDN PER MINUTES MA-IS-2540231 - Commodity Line # 1 Previous PO# PO-CH-25005106-1 Start Date: July 01, 2025 End Date: June 30, 2026 Vendor Information: Name: Kevin Saedi Phone: 312-476-8808 Email: ksaedi@intouchconnections.com ==========FOR VENDOR========== SHIP ALL LINES TO: Name: Sandy Lopez / Jeusell Spears (Lee) Phone: 213-739-6400 / 562-550-2595 /////////////////////////////////////////////////////////////////////////// =======FOR DCFS USE ONLY======= SR #: 4140878 Quote #: 322 on 2/27/2025 ///////////////////////////////////////////////////////////////////////////; PHONE CALLS: RECORDS VOICE OUTBOND PER MINUTE MA-IS-2540231 - Commodity Line # 2 Start Date: July 01, 2025 End Date: June 30, 2026; SMS: SMS RESPONSES MESSAGING INBOUND PER LOCAL SMS MA-IS-2540231 - Commodity Line # 3 Start Date: July 01, 2025 End Date: June 30, 2026; SMS: SMS RECORDS MESSAGING OUTBOUND PER LOCAL SMS MA-IS-2540231 - Commodity Line # 4 Start Date: July 01, 2025 End Date: June 30, 2026; SMS: SMS LONGCODE LONGCODES MA-IS-2540231 - Commodity Line # 5 Start Date: July 01, 2025 End Date: June 30, 2026 ************************************************************ VENDOR INFORMATION: KEVIN SAEDI (312) 476-8808 KSAEDI@INTOUCHCONNECTIONS.COM JANE SAEDI JSAEDI@INTOUCHCONNECTIONS.COM NATE ESPARZA NESPARZA@INTOUCHCONNECTIONS.COM ************************************************************ DEPARTMENT CONTACT: PEI (PEARL) LIU (626) 691-1607 LIUPA@DCFS.LACOUNTY.GOV SANDY LOPEZ (562) 345-6766 LOPEZS3@DCFS.LACOUNTY.GOV ************************************************************ DEPT REF.: RQN-CH-26000500 PRIOR PO.: PO-CH-25005106-1 ************************************************************ PRICING, TERMS AND CONDITIONS ARE IN ACCORDANCE WITH MASTER AGREEMENT# MA-IS-2540231 BETWEEN THE COUNTY OF LOS ANGELES AND INTOUCH CONNECTIONS (VOICE CAST SYSTEMS)