Award
City of Sebastian MyVendorLink #RFQ 26-019-SN
Customer Satisfaction Survey Services
Recipient
ETC Institute
Awarded
February 17, 2026
Identifier
RFQ 26-019-SN
The Kissimmee Utility Authority (KUA), a public utility in Florida, has awarded a contract for Customer Satisfaction Survey Services to ETC Institute. The scope includes conducting surveys of Residential and Commercial & Industrial customers, with responsibilities including obtaining comparison data metrics from the Florida Public Power Data Source and National Public Power Data Source. The contract does not specify a monetary obligation or specific period of performance. The primary contacts are Sheila Hernandez (shehernandez@kua.com) and Jennifer Grieves (jgrieves@kua.com). The award is located in Florida, USA, with jurisdiction code 'FL'. Potential competitors for similar awards include ETC Institute, GREAT BLUE RESEARCH INC, Level 7 Market Research, QuestionPro Inc, Research America Inc, and Tendency Research LLC.
Description
Kissimmee Utility Authority awarded a contract for Customer Satisfaction Survey Services to conduct a survey of Residential and Commercial & Industrial customers. The vendor is responsible for obtaining comparison data metrics from the Florida Public Power Data Source and National Public Power Data Source as part of the scope of work.