Award
Pinellas County Opengov #24-1023-RFP
Help Desk Ticketing System
Recipient
Octilion LLC DBA Bilions
Award Amount
$93,093.00
Ceiling
$93,093.00
Awarded
June 30, 2025
Identifier
24-1023-RFP
Pinellas County, Florida, has awarded a contract to Octilion LLC DBA Bilions for the implementation and maintenance of a Help Desk Ticketing System. The contract, valued at up to $93,093.00, spans three years starting from July 31, 2025, with provisions for a three-year extension. The project aims to enhance communication with Safety and Emergency Services by managing requests, incidents, problems, changes, and IT assets centrally. The awarded products and services include software implementation, recurring annual maintenance, training for up to 12 trainers, and a Jira Service Management Premium subscription for up to 15 agents. The contract includes specific provisions for compliance, non-negotiable terms, and potential renewal options.
Description
Contract awarded to Octilion LLC DBA Bilions for the Help Desk Ticketing System project. The contract is for a period of three years starting July 31, 2025, and ending July 30, 2028, with a total not-to-exceed value of $93,093.00. The contract aims to improve communication with Safety and Emergency Services by managing requests, incidents, problems, changes, and IT assets in a centralized environment.