The University of Oklahoma RFP-2024-56

Credit Card Processing

The Board of Regents of The University of Oklahoma is the government buyer, overseeing credit card processing services for multiple campuses including the Norman campus, Oklahoma City campus (Health Sciences Center), Tulsa campus, Cameron University, and Rogers State University. The contract seeks qualified credit card processors to provide services for up to five years with annual renewal options. The awarded services include settlement of daily activity, backend reporting, customer service, and invoicing separately for each campus due to different bank accounts. The contract requires monthly invoicing without debiting fees from bank accounts and prohibits netting discount fees from deposits. The campuses use a variety of equipment such as IDTech Magtech card swipes, Clover Flex, Ingenico IPP350, Verifone MX925, and others, and integrate with numerous third-party service providers including TouchNet, Authorize.net, Clover Gateway, Transact Mobile, Card Connect, Brink POS, and many more. Volume statistics indicate significant transaction volumes and dollar amounts across campuses, with Norman campus having 236 merchants and diverse services, Health Sciences Center with 97 merchant IDs, Rogers State University with four merchants, and Cameron University with four Ethernet terminals. The contract includes requirements for supportability, PCI DSS compliance, security measures, dedicated customer service representatives, chargeback assistance, and detailed reporting capabilities. Vendors must demonstrate experience, resources, and ability to support the specified equipment and software. The contract also includes service line items for detailed research, chargeback processing, and reporting costs. The period of performance is up to five years with renewal options each July 1. The contract emphasizes separate treatment of each campus for processing, banking, reporting, billing, connectivity, and customer service.

Description

The Board of Regents of The University of Oklahoma (University) awarded a contract for credit card processing services to furnish the University with one or more qualified credit card processors for a period not to exceed five years, with an option to renew each July 1. The service includes settlement of daily activity, back end reporting, and customer service at a competitive price. The processor will service multiple campuses including Norman, Oklahoma City (Health Sciences Center), Tulsa, Cameron University, and Rogers State University, each treated as separate entities for processing, banking, reporting, billing, connectivity, and customer service. The contract requires monthly invoicing and prohibits fees being debited from bank accounts. The project was awarded following solicitation number RFP-2024-56.

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