University of Colorado PSC-U-1137

Call Center for the Office of Digital Education

The University of Colorado Denver and Anschutz Medical Campus Office of Digital Education is procuring call center services to support the CU Online program's student recruitment efforts. The awarded vendor will provide a call center located within Colorado with a local presence, staffed by trained full-time equivalent (FTE) agents to handle inbound and outbound calls, emails, text messages, and potentially live chat. The vendor will be responsible for recruiting, hiring, training, and staffing agents to manage up to 50,000 prospective student leads annually, qualifying and transferring the most promising leads to the internal CU Online recruitment team. The vendor must provide application support solutions including auto-dialer and SMS/Text platforms, campaign management, data management, reporting, and performance metrics. The contract term is one year with an option to renew for up to four additional years. The vendor must have at least five years of experience providing student recruitment call center services to similar higher education institutions. The contract requires compliance with University of Colorado contract terms and includes detailed proposal submission and evaluation criteria. The place of performance is Colorado, specifically supporting the University of Colorado Denver and Anschutz Medical Campus.

Description

The Office of Digital Education seeks an external call center to handle leads for the CU Online Program.

View original record