Award
CanadaBuys #100032250
IT Service Management (ITSM) revitalization and cloud migration initiative delivery support
Recipient
ISG Search Inc.
Award Amount
$2,683,450.00
Ceiling
$2,683,450.00
Awarded
August 14, 2026
Identifier
100032250
Awarded contract to ISG Search Inc. for a 24-month ITSM modernization and cloud migration support program valued at CAD 2,683,450. The contract includes upgrading ITSM platforms, establishing a CMDB, implementing ITIL practices, retiring legacy tools, and integrating enterprise services.
Description
This contract was awarded to ISG Search Inc. The objective of this engagement is to develop and execute a structured, phased ITSM modernization program that modernizes the ITSM platform, establishes a robust CMDB, implements ITIL practices, retires legacy ITSM tools, integrates ITSM with enterprise services, and lays the foundation for analytics and AI capabilities.