Award
Pinellas County Opengov #190-0138Q(SB)
TELEPHONE ANSWERING SERVICE - COUNTYWIDE
Recipient
Palm Beach Business Services Inc DBA Ding A Ling Answering Service
Award Amount
$185,824.00
Ceiling
$185,824.00
Awarded
May 01, 2020
Identifier
190-0138Q(SB)
The Pinellas County Board of County Commissioners awarded a countywide telephone answering service contract to Palm Beach Business Services Inc., doing business as Ding A Ling Answering Service, located in Jupiter, Florida. The contract, classified as an Invitation to Quote (ITQ), covers live call answering, message recording, dispatching emergency calls, and detailed reporting for multiple county departments including Public Works, Utilities, Business Technology Services, and Animal Services. Services are provided during evenings, weekends, holidays, and occasional normal hours, with specific call minute estimates per department. The contract duration is 36 months from May 1, 2020, to May 31, 2023, with an option to extend for an additional 24 months. The total award amount is $185,824.80. The contract includes requirements for Spanish-speaking call takers, disaster recovery plans, and detailed reporting, along with compliance and insurance provisions. The award aims to enhance county communication services across various departments in Pinellas County, Florida.
Description
Countywide telephone answering service contract awarded to Palm Beach Business Services Inc DBA Ding A Ling Answering Service. Contract duration from May 1, 2020 to May 31, 2023. Total award amount is $185,824.80. Procurement classified as Invitation to Quote (ITQ). Located in Pinellas County, Florida.