Award
County of Orange Opengov #MA-002-24011678
OS TICKET AND SUPPORT SYSTEM
Recipient
Enhancesoft LLC DBA Enhancesoft
Awarded
June 28, 2024
Identifier
MA-002-24011678
The County of Orange Assessor Department in California awarded a firm-fixed fee contract to Enhancesoft LLC DBA Enhancesoft for the provision of the OS Ticket and Support System. The contract includes software maintenance, support services, configuration guidance, documentation, incident ticket management, and setting incident priority levels. The contract duration is three years, starting from June 28, 2024, to June 28, 2027, with a total support and software provision cost not to exceed $50,000. The contract is active, funded by the Net County Cost (General Fund), and allows cooperative use by other California governmental entities. The project is managed by Howard Hua and Denise Hernandez, with procurement contact Helen Wong. The place of performance is 500 S. Main St Suite 103, Orange, CA 92868.
Description
Contract for OS Ticket and Support System between County of Orange Assessor Department and Enhancesoft LLC DBA Enhancesoft. The contract is a firm fixed fee contract for support system services classified under management support services. The contract duration is 3 years starting from June 28, 2024 to June 28, 2027. The contract is active and publicly available. The procurement is categorized as "One (1) Quote" and funded by Net County Cost (General Fund).