Orange County M00000119328

Gold Annual Software Maintenance 8x5 Coverage MAINTENANCE DESCRIPTION CenturionCARES Telephone Self-Service Solution ...

Orange County, a county government in Florida, awarded a contract to Centurion Cares Inc. for annual software maintenance of the CenturionCARES Telephone Self-Service Solution, including IVR and language packages, for a period from October 1, 2025, to September 30, 2026. The contract amount is $7,868.00. The purchase was made to support the county's communication and self-service systems, with Toni Hutchinson as the contact person. The award was issued on November 7, 2025, and the contract includes specific requirements for insurance updates and invoice submissions.

Description

Gold Annual Software Maintenance 8x5 Coverage MAINTENANCE DESCRIPTION CenturionCARES Telephone Self-Service Solution CARES Telephone Self-Service Solution IVR Self-Service Touch-Tone Docket Application Flat File Integration Connector for database updates CenturionCARES English Language Package (3) Nuance English TTS Licenses Service Period: October 1, 2025 September 30, 2026 Quote #2025-26 dated 08/07/2025 Contact: Toni Hutchinson (407) 836-0341 All invoices must quote the Purchase Order number and be submitted to CR-FiscalServices@ocfl.net Updated insurance shall be provided once insurance expires on February 14, 2026 in order for service to continue. 11/7/2025 CO issued to correct service period no $0 change. Authorized by Maria G. Hall.