Riverside County Department of Public Social Services PO-SS-26007911

Purchase of Amazon Connect Contact Lens Software for Call Summarization and AI Agent Evaluations by Riverside County Department of Public Social Services

The Riverside County Department of Public Social Services in California purchased Amazon Connect Contact Lens software for call summarization and AI agent evaluations. The vendor receiving the purchase order is Presidio Networked Solutions Group LLC. The purchase consists of a single software license with a 60-day term to start after issuance of the purchase order. Notable contract details include electronic delivery with no tax, and multiple internal department references such as APD No. 19B-25-14740, budget account 3983, and ITP No. 2602012. The software confirmation is to be delivered to Delores Youngblood, and invoices are to be sent electronically and in hard copy to specified DPSS contacts. The purchase involves renewing and supporting software licenses for fiscal years 2025-26. Contact persons include Jacob Gutierrez from the vendor and Linda Wong from the department.

Description

Amazon Connect Contact Lens for the Call Summarization and AI Agent Evaluations MFG: AMAZON AWS TERM: 60 DAYS TO START AFTER ISSUANCE OF PO. ELECTRONIC DELIVERY - NO TAX ********************************** VENDOR CONTACT: JACOB GUTIERREZ 949-407-7385 DLWESTLACOUNTYBIDS@PRESIDIO.COM DEPARTMENT CONTACT: LINDA WONG 562-345-3220 LINDAWONG@DPSS.LACOUNTY.GOV ********************************* FOR DPSS INTERNAL USE: APD No.: APD: 19B-25-14740 - Software License Renewal and Support FY 2025-26 Budget Account: 3983 Department Object: E281 Unit Code: 26145-ITS-ITSD-FSA ITP No.: 2602012 Requester: David Lin Phone: (562) 345-9697 Equipment for: POC ********************************* PLEASE DELIVER SOFTWARE CONFIRMATION TO: Delores Youngblood DeloresYoungblood@dpss.lacounty.gov (562) 345-3570 SEND ORIGINAL INVOICE TO: DPSSemailinvoices@dpss.lacounty.gov and LindaWong@dpss.lacounty.gov And send hardcopy to: Procurement and Special Services Section 13409 Carmenita Road Santa Fe Springs, CA 90670 Attention: Accounts Processing Unit SPECIAL INSTRUCTION: PLEASE INDICATE PO NUMBER ON ALL DOCUMENTS SUCH AS EMAIL, PACKING SLIPS/DELIVERY PAPERS AND INVOICE FOR PROPER IDENTIFICATION OF MERCHANDISE.