Orange County M00000116286

Annual Maintenance Plan for Labworks, LLC, Assistance. Quote # 00002922 Quote Date: 08/12/2024 Part # LB-2017 LABWORK...

This purchase order from Orange County, a county government in Florida, awards LABWORKS LLC an annual maintenance contract for support services related to LABWORKS software. The contract includes software updates, support via phone, email, remote sessions, webinars, and workshops, covering support from December 1, 2024, to November 30, 2025. The order is valued at $11,460.00 and was awarded on October 30, 2024. The contract involves a single purchase of a support plan renewal, with no indication of a multi-year or blanket arrangement.

Description

Annual Maintenance Plan for Labworks, LLC, Assistance. Quote # 00002922 Quote Date: 08/12/2024 Part # LB-2017 LABWORKS Assist Support Plan Renewal provides a fundamental level of support services for LABWORKS. The plan includes the following: License Software and Documentation Updates (excluding Bartender & Crystal Reports Software); 800 Support Number; Telephone Help Desk; Email Support; Remote Support Sessions; Escalation Process and access to LABWORKS webinars and workshops. LABWORKS System: Support Term: December 1, 2024 - November 30, 2025 Components: (1) PE Lambda 25 (September 2016) Bartender 3P Edition Division Contact: Kate Rogers Phone: 407-836-1411