Alberta Purchasing #2025RSS0107

Queue Management System Contract Award

The University of Calgary awarded a 3-year contract, with an optional 3-year extension, to WaitWell for their Queue Management System platform. This platform is deeply integrated into the university's infrastructure and customized for various departments, including CRM configuration and process improvements. The contract is a direct award with no competitive bidding, emphasizing that WaitWell is the sole provider capable of meeting the university's specific requirements. The award was finalized on October 6, 2025, with an obligated amount of zero dollars, indicating a non-monetary or internal transfer. The procurement was managed through the Alberta Purchasing Connection, and the award address is located in Calgary, Alberta.

Description

The University of Calgary awarded a 3-year contract with an optional 3-year service extension to WaitWell for their Queue Management System platform, which is deeply embedded in the university's infrastructure and customized for various departments.

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