Award
County of Orange Opengov #C021597
INMATE COMMUNICATION SERVICES
Recipient
Global Tel*Link Corporation dba ViaPath Technologies
Awarded
May 24, 2022
Identifier
C021597
The County of Orange, California, through its Sheriff-Coroner Department, awarded a contract to Global Tel*Link Corporation dba ViaPath Technologies for comprehensive inmate communication services. The contract includes provision, installation, and maintenance of inmate and visitation telephone systems, video visitation solutions, correctional-grade tablets, payment kiosks, and cellular phone detection units across multiple county facilities such as the Central Jail Complex, Theo Lacy Facility, Juvenile Hall, and others. Services encompass local, long-distance, international, collect, pre-paid, debit, and free calls, as well as video visitation and tablet-based applications like messaging, education, entertainment, and inmate requests. The contractor is responsible for all costs, including equipment, connectivity, maintenance, software, security, and training, with revenue sharing arrangements involving a minimum monthly guarantee or a percentage of gross revenue from various services. The contract specifies detailed technical, operational, security, confidentiality, and compliance requirements, including call monitoring, data protection, incident response, and minimum inmate-to-tablet ratios. The period of performance is three years from the effective date, with up to seven one-year renewal options, and the contract is a revenue-generating agreement with no direct payments from the county for services rendered.
Description
Contract for Inmate Communication Services between County of Orange and Global Tel*Link Corporation dba ViaPath Technologies. The contract covers provision of inmate communication services as per the Request For Proposal (RFP) requirements. The contract period is from May 24, 2022, to May 23, 2025. The contract includes attachments detailing scope of work, rates and fees, revenue share, implementation plan, and other relevant policies. The contract is authorized by the County Board of Supervisors and managed by the Sheriff-Coroner department.