Award
Florida Department of Health C75586
005-64750105511-FY25/26-AM-AppleOne-Call Center Customer Service Agent Staffing BPO
Recipient
APPLEONE, INC.
Award Amount
$77,786.00
Ceiling
$77,786.00
Awarded
June 09, 2026
Identifier
C75586
The Florida Department of Health awarded a contract to APPLEONE, INC. for call center services supporting various departments including health care licensure inquiries, Medical Quality Assurance, and the Board of Nursing. The contract includes multiple service line items such as general call agent responsibilities, oversight, and specialized support for the Board of Nursing, with detailed service descriptions, quantities, and unit prices. The total obligated amount is approximately $77,786, with a detailed breakdown of services and performance oversight. The award was made through an alternate contract source, with services to be performed in Florida.
Description
Call center services for various departments including general health care licensure inquiries, Medical Quality Assurance, and Board of Nursing. Services include general call agent responsibilities, phone support, documentation, quality assurance, and oversight.