Guilford County NC MUNIS #20051

Third Party Administrator Services Liability Claims and Workers Compensation Claims (RFP)

The government buyer is Guilford County Purchasing Department located in Greensboro, NC. The awarded contract is for third party administrator services to handle liability and workers compensation claims. The contract includes services such as claims handling, updates, electronic data access, and cost containment. The contract period is initially three years with two optional one-year renewals, totaling up to five years. The contract requires the provider to have an electronic information system with real-time access for the County, maintain data security, and provide quarterly and annual reports on claims and performance measures. The provider must meet performance measures including timely contact with claimants, decision timelines, reserve establishment, and payment processing. The contract emphasizes MWBE participation with a 10% goal and requires good faith efforts to include minority businesses. The County is self-insured for workers compensation and liability claims, estimating 25-30 claims per year. The contract includes detailed submission requirements covering company data, staffing, communication, cost containment, claim investigation, litigation management, information systems, risk control, and compliance with MMSEA reporting. No specific OEMs or vendors are mentioned in the document. The place of performance is Guilford County, North Carolina, with the County's Purchasing Department located at BB&T Building, Suite 304, 201 West Market Street, Greensboro, NC 27401. Unique contract requirements include detailed performance measures with a 90% or better performance score, electronic real-time data access, and MWBE participation documentation and reporting.

Description

Request for Proposals for Third Party Administrator Services to handle Liability and Workers Compensation claims for Guilford County. The contract is for three years with an option to renew for two additional one-year periods. The award was made to PMA MANAGEMENT CORP. for various claim fees and administrative fees, each priced at $1.00 or $8.50 for Bill Review Review fee.

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