Award
George Mason University GMU-1769-22
Telephone System Replacement
Recipient
Vonage Business, Inc.
Award Amount
$946,047.00
Ceiling
$946,047.00
Awarded
August 23, 2022
Identifier
GMU-1769-22
The government buyer is George Mason University, located at 4400 University Drive, Fairfax, VA 22030. The vendor awarded is Vonage Business, Inc., headquartered at 23 Main Street, Holmdel, NJ 07733. The contract involves the provision of telephone system replacement goods and services, including subscription services and professional services. Subscription services include various Vonage Contact Center licenses such as Conversation Analyzer Contributor and Supervisor, Vonage Contact Center Premium Administrator, Concurrent Agent, Supervisor, and Wallboard licenses, with quantities ranging from 3 to 100 users. The contract also includes a US DID Geographic Number Enablement Fee and Standard Support charged at 10% of subscription services. Professional services include full-day weekday professional services with 42 days purchased. The total order value is $946,047.00 for an initial term of 60 months starting December 1, 2022, with automatic renewal options for up to five additional years. Notable contract requirements include compliance with Virginia state laws, data security and privacy provisions including a Data Security Addendum, background checks for contractor employees, and detailed terms on service levels, termination rights, and intellectual property. The place of performance is primarily at George Mason University in Fairfax, VA. The contract allows cooperative procurement by other public bodies and institutions with prior authorization from the contractor. The contract includes detailed service level agreements and provisions for call recording retention and data protection.
Description
Contract for the replacement of the telephone system at George Mason University. The contract is with Vonage Business, Inc. The initial term is five years starting December 1, 2022, with one renewal remaining for five years, making the final expiration August 10, 2032. The contract includes subscription services, professional services, and any third-party equipment related to the telephone system replacement. The total order value is $946,047.00. The contract was awarded under solicitation GMU-1769-22 issued on November 10, 2021.