Award
Guilford County NC MUNIS #20136
Guilford County VoIP System
Recipient
ECC Technologies, Inc.
Award Amount
$74,550.00
Ceiling
$74,550.00
Awarded
June 22, 2023
Identifier
20136
The Guilford County Purchasing Department in Greensboro, North Carolina, awarded ECC Technologies, Inc. a contract for $74,550 to evaluate the County's current Cisco-hosted VoIP phone system, assess improvements and cost savings, develop requirements, and write RFP specifications for a new VoIP system. The contract includes evaluating call centers, desk phone versus softphone usage, and producing a selection matrix. The scope covers approximately 2,500 phone replacements, Cisco ATA devices, SRST gateways, and 478 SIP trunks across multiple sites connected via private fiber and Spectrum E-Lan. The contract period is one year, with emphasis on MWBE participation and compliance with North Carolina laws.
Description
Contract for consulting services to evaluate Guilford County's current phone system, develop requirements for upgrading or replacing the VoIP system, and write RFP specifications for a new VoIP system.