Award
County of Orange Opengov #MA04221011373
HOTLINE MONITORING & REPORTING REQ 1457829
Recipient
ComplianceLine LLC
Award Amount
$50,000.00
Ceiling
$50,000.00
Awarded
May 01, 2021
Identifier
MA04221011373
The County of Orange awarded a contract (MA-042-21011373) to ComplianceLine LLC for hotline monitoring and reporting services, including confidential telephone hotline monitoring, adaptive interviews, case management, translation services, and reporting. The contract is active and ongoing from May 1, 2021, to June 30, 2026, with a total not to exceed amount of $50,000 after amendments. The services support a base population of 2,500, with annual subscription billing, fixed pricing, and detailed invoicing requirements. The contract includes responsibilities for phone charges, translation costs, and compliance with pricing and invoicing protocols.
Description
Contract for hotline monitoring and reporting services awarded by the County of Orange to ComplianceLine LLC. The contract is active and ongoing from May 1, 2021, to June 30, 2026, with a total not to exceed amount of $50,000 after amendments. The services include confidential telephone hotline monitoring and reporting, adaptive interviews, case management, and translation services. The contract includes detailed terms on compensation, fees, invoicing, and payment terms.