George Mason University GMU-KT0807-25

Answering Services

The government buyer is George Mason University, specifically its Facilities Department located in Fairfax, Virginia. The awarded vendor is Optimum Information Services, Inc., doing business as StatCall Answering Service, located at PO Box 6, Alexandria, VA. The contract is for providing off-hours, holiday, and supplementary answering services, including call screening, routing, logging, and reporting, to the university's Facilities Department. The services include a base rate of $629 per billing cycle, which covers 500 work minutes, with additional minutes billed at $1.29 per minute. Patching calls costs 10 cents per minute, and emailing/texting are free. The contract period is one year from the effective date with four renewal options, and the contract is governed by Virginia state law. The contract also allows for cooperative procurement by other public or private institutions. The contract administrator is Mike Lay, and the primary contact at the buyer's side is Chris Mullins, with email cmullin4@gmu.edu.

Description

Contract for answering services provided by Optimum Information Services, Inc. DBA StatCall Answering Service to George Mason University Facilities Department. The contract period is one year from September 4, 2025, with four successive one-year renewal options, ending September 3, 2030. Pricing includes a base rate of $629 including 500 work minutes, $1.29 per minute over the included minutes, and 10 cents per minute for patching calls. Email and texting services are free.

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