County of Orange Opengov #MA04221011373

HOTLINE MONITORING & REPORTING REQ 1457829

The County of Orange in California awarded a contract (MA-042-21011373) to ComplianceLine LLC (doing business as Ethico) for Confidential Telephone Hotline Monitoring and Reporting Services. The contract includes services such as hotline monitoring, adaptive interviews, case management, and translation services. The initial effective period was from May 1, 2021, to April 30, 2023, with an amended renewal extending the period to April 30, 2026. The total obligated amount is $50,000. The services involve toll-free hotline access, severity review, case management with multiple user levels, investigations, and translation billed per call. The contract is fixed price, with detailed invoicing and payment terms, including responsibility for phone charges and no price increases during the initial period. The place of performance is the County of Orange Health Care Agency located in Santa Ana, California. The contract includes specific IT security requirements and is non-renewable beyond the current term. The vendor's business address is in Charlotte, North Carolina.

Description

Contract for Confidential Telephone Hotline Monitoring and Reporting Services between County of Orange and ComplianceLine LLC DBA Ethico. The contract was initially effective from May 1, 2021 to April 30, 2023, with an amount not to exceed $20,000. It was amended to renew for three additional years through April 30, 2026, increasing the not to exceed amount to $50,000. The services include hotline monitoring, adaptive interviews, case management, and translation services. The contract is fixed price and includes detailed compensation, fees, and invoicing terms.

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