Multnomah County Department of County Human Services, Aging, Disability, and Veteran Services Division RFPQ-149-2019

Copy of ADVSD After Hours Consultants

The buyer is Multnomah County Department of County Human Services (DCHS), Aging, Disability, and Veterans Services Division (ADVSD), located in Portland, Oregon. The contract seeks to engage up to five independent consultants to provide after-hours follow-up and response services to calls received via the ADVSD Helpline, which operates 24/7 and receives approximately 35,000 calls annually, with about 6,000 after-hours calls. The consultants will respond to approximately 1,500 calls requiring intervention, providing services such as client assessment, crisis intervention, functional assessments, safety planning, home visits, and detailed client narrative documentation. Services are targeted to adults with disabilities aged 18 and older, seniors aged 60 and older, veterans, and their caregivers residing in Multnomah County. Consultants must be physically located in the Portland Metropolitan area and have immediate access to transportation. Key requirements include a minimum of a BA or BS degree in social sciences or related fields, relevant certifications (LCSW, RN, qualified mental health professional), at least five years of experience, liability insurance, HIPAA-compliant equipment, and passing a criminal background check. Consultants must attend monthly meetings, have a personal computer (PC), automobile, and cellular phone for immediate use. The contract term is fixed for five years with fee-for-service payment and potential cost of living adjustments. Insurance requirements include professional liability, commercial general liability, sexual abuse/molestation liability, auto liability, and workers compensation. The contract emphasizes quality assurance, reporting, and compliance with performance measures. No OEMs or product part numbers are involved as this is a service contract. The place of performance is Multnomah County, Oregon, primarily in client homes, adult foster care sites, and hospitals within the county. Unique contract requirements include the need for consultants to provide next business day reports, participate in monitoring and evaluation, and maintain detailed documentation of client interactions.

Description

Multnomah County Aging and Disability Services seeks to contract with up to five (5) consultants to provide after hours follow up and response to calls received via the Helpline. The service includes ensuring safety of seniors, people with disabilities, and veterans outside of regular business hours, conducting functional assessments, identifying abuse and neglect, and writing detailed client narratives for next day follow up. Consultants must be located in the Portland Metropolitan area and have relevant experience and certifications.

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